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Home / Distance Sales Agreement

Distance Sales Agreement

Note: This is a translated (English-language) version of our Turkish Distance Sales Agreement, provided for convenience. In case of any discrepancy, the Turkish version governs.

Last updated: [UPDATE DATE]

Note: This text is a general draft based on Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. Fill in the fields marked [ ]. Order-specific information such as product, price, and delivery address must also be presented to the buyer electronically for each order (on the pre-payment confirmation screen); this page contains the fixed/general terms of the agreement. We recommend having it reviewed by a legal advisor before publishing.

Article 1 – Parties

SELLER

  • Name: [LEGAL/TRADE NAME OR FULL NAME] (“Hobilanka”)
  • Address: [FULL BUSINESS ADDRESS]
  • Tax Office / No: [TAX OFFICE AND NUMBER]
  • Email: [info@hobilanka.com]
  • Phone: [PHONE NUMBER]

BUYER

The natural/legal person (“Buyer” / “Consumer”) identified by the full name, address, phone, and email information entered at the time of order.

Article 2 – Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties, in accordance with Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product (“Product”) that the Buyer orders electronically through the Seller’s website [hobilanka.com], the qualities, sale price, and payment method of which are stated on the Site.

Article 3 – Product and Order Information

The type, quantity, brand/model, sale price (including VAT), payment method, and delivery information of the Product are as stated on the order confirmation screen and in the order summary sent to the Buyer’s email address; this information forms an integral part of this agreement.

Article 4 – General Provisions

  1. The Buyer acknowledges having read and been informed of the Product’s essential characteristics, sale price, payment method, and pre-contractual delivery information on the Site, and having given the necessary electronic confirmation.
  2. An effort is made to deliver the Product to the address specified by the Buyer at the time of order, within the estimated delivery time stated on the Site/product page, not exceeding the statutory maximum of 30 (thirty) days from the order reaching the Seller. Since products are handmade, delivery time for custom/made-to-request production may be separately stated on the Product page.
  3. If the Product is out of stock, the Seller may notify the Buyer and offer another product or refund the order amount.
  4. To avoid damage that may occur during delivery, shipping packages should be inspected by the Buyer upon receipt, and a report should be prepared with the courier in case of damaged deliveries.
  5. In the event of force majeure (natural disaster, epidemic, strike, change in legislation, etc.) preventing the Seller from performing its obligation, the Seller will inform the Buyer, and the rights and obligations of the parties will be determined according to applicable law.

Article 5 – Right of Withdrawal

The Buyer has the right to withdraw from the agreement within 14 (fourteen) days from delivery of the Product to themselves or to a third party at the address they indicated, without giving any reason and without paying any penalty. For details on exercising the right of withdrawal, exceptions, and the return process, please see our Cancellation and Return Terms page.

Article 6 – Competent Court

For disputes arising from this agreement, the Consumer Arbitration Committees and Consumer Courts at the place of residence of the Buyer or the Seller are competent, within the monetary limits set by the Ministry of Trade.

Article 7 – Effect

By confirming the order, the Buyer declares that they have read, understood, and electronically accepted all terms of this Distance Sales Agreement and its accompanying Pre-Contractual Information Form.