Handmade & lovingly knitted products ✨ Careful packaging, fast shipping 💛 Custom design orders welcome Handmade & lovingly knitted products ✨ Careful packaging, fast shipping 💛 Custom design orders welcome Handmade & lovingly knitted products ✨ Careful packaging, fast shipping 💛 Custom design orders welcome
Home / Privacy Policy

Privacy Policy

Note: This is a translated (English-language) version of our Turkish Privacy Policy, provided for convenience. In case of any discrepancy, the Turkish version governs.

Last updated: [UPDATE DATE]

Note: This text is a general-purpose draft prepared for Hobilanka. You should fill in the fields marked with brackets [ ] with your own business information and have it reviewed by a legal advisor before publishing.

As Hobilanka (“we”, “our company”), we care about the privacy of users (“User”, “Customer”) who visit our website [hobilanka.com] (“Site”) and/or shop through the Site. This Privacy Policy explains how your personal data is collected, used, stored, and protected. For detailed legal information on the processing of your personal data, please also see our KVKK Disclosure Notice.

1. Information We Collect

We may collect the following information through the Site:

  • Account and order information: full name, email address, phone number, delivery and billing address.
  • Payment information: payments are processed by our payment service provider (bank/virtual POS infrastructure); your card details are not stored on our servers.
  • Contact information: messages and custom order requests you send us via WhatsApp, email, or the contact form.
  • Technical data: IP address, browser type, pages visited, and usage data collected via cookies (see our Cookie Policy).

2. Purposes of Use

  • Receiving, preparing, shipping, and tracking delivery of your orders,
  • Issuing invoices and fulfilling legal obligations,
  • Responding to your customer support requests (WhatsApp, email),
  • Fulfilling custom design/production requests when you ask for them,
  • Maintaining Site security and preventing misuse,
  • Sending campaign, discount, and new product announcements if you have given consent.

3. Sharing of Information

Your personal data may be shared, only to the extent necessary to provide the service, with the following parties:

  • Contracted courier/logistics companies for delivery of your order,
  • Banks/payment institutions that process payments,
  • Public authorities legally entitled to request information,
  • The hosting service provider [Hostinger] that provides the Site’s technical infrastructure.

Other than as listed above, your personal data is not shared with or sold to third parties for marketing purposes without your explicit consent.

4. Data Storage and Security

Your personal data is retained for as long as required by the purpose of processing and any statutory retention periods (e.g., 10 years for invoice/accounting records). Reasonable technical and administrative measures are taken to secure your data; however, no data transmission over the internet can be guaranteed to be 100% secure.

5. Your Rights

For the full list of your rights under Turkish Law No. 6698 on the Protection of Personal Data (KVKK), please see our KVKK Disclosure Notice. You can send your requests to [info@hobilanka.com].

6. Changes to This Policy

This Privacy Policy may be updated due to changes in applicable law or in our operations. The current version is always published on this page.

7. Contact

For questions, you can reach us via our Contact page or at [info@hobilanka.com].